Burberry Return Policy 2023: Your Complete Guide

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Are you planning on purchasing Burberry but worried about the return policy? Look no further; we have everything you need to know about the Burberry return policy. Burberry is a luxury fashion brand that offers a wide range of products, from clothing to accessories. However, sometimes things don’t work out, and you may need to return an item.

It’s essential to note that Burberry has different return policies for full-price items and sale items. Full-price items must be returned within 30 days of shipping, while sale items must be returned within 14 days. Burberry also offers a free returns service to ensure your return is hassle-free. Keep reading to learn more about the Burberry return policy and how it applies to your situation.

Burberry Return Policy

If you’ve purchased from Burberry and need to return it, you’ll be pleased to know that they offer a comprehensive return policy.

What is the Burberry Return Policy?

Burberry’s return policy allows you to return any full-priced item within 30 days of shipping and any sale item within 14 days. To be eligible for a return, the item must be in its original condition, with all tags attached, and in its original packaging.

What are the Return Conditions?

To ensure that your return is accepted, there are a few conditions that you need to meet. The item must be in its original condition, with all tags attached, and in its original packaging. Pierced jewelry, fragrance, nail polish, and accessories cannot be returned for hygiene reasons.

How to Return an Item?

Returning an item is easy. You can initiate the return process within 14 days of delivery using the returns portal (if available in your country/territory) or by contacting customer service. Once you’ve initiated the return, you’ll receive a return label that you can use to send the item back to Burberry. Simply pack the item securely and attach the label to the package.

What is the Burberry Exchange Policy?

Burberry offers an exchange policy for eligible items. You can exchange a full-priced item within 30 days of shipping and a sale item within 14 days. To qualify for an exchange, the item must be in its original condition, with all tags attached, and in its original packaging.

What is the Burberry Refund Policy?

Burberry Return Policy

If you’re eligible for a refund, Burberry will refund the original purchase price (including taxes) to the original payment method. Refunds will be processed within 14 working days of receiving the returned item.

What are the Exceptions to the Return Policy?

As mentioned earlier, there are a few exceptions to the return policy. Pierced jewelry, fragrance, nail polish, and accessories cannot be returned for hygiene reasons. Additionally, personalized, monogrammed, and made-to-order items cannot be returned.

What is the Free Returns Service?

Burberry offers a free returns service for eligible items. To be eligible, the item must be returned within the specified time frame and meet the return conditions. You can initiate the return process using the returns portal (if available in your country/territory) or by contacting customer service.

Making a Return with Burberry Return Policy

Are you thinking about returning a Burberry purchase? Don’t worry; Burberry’s return policy has got you covered. Whether you bought something online or in-store, as long as the item is intact and the tags are attached, you can return it within 30 days of shipping for full-price items and within 14 days of receipt for sale items. In this section, we’ll cover everything you need to know about making a return with Burberry.

Returning Online Purchases

If you purchased an item online, you can return it for free using one of Burberry’s approved returns services. Simply fill out the returns form and include it in the package with the item you wish to return. You can find the returns label and shipping note in your original package or print them out from the Burberry website. Once your return is received, you’ll receive a refund to your original payment method.

Returning In-Store Purchases

If you purchased an item in a Burberry mainline store, you can return it to any Burberry store within 30 days of purchase. Bring the item, the commercial invoice, and any instruction booklets or accessories to the store. You’ll receive a refund to your original payment method or an exchange for another item.

Returning Gift Purchases

If you received a gift from Burberry and wish to return it, you can do so within 30 days of shipping for full-price items and 14 days of receipt for sale items. Bring the gift receipt or order number to the store or include it in the package when returning online.

Returning Personalised Items

Burberry Return Policy

Unfortunately, personalized items cannot be returned unless they are faulty. However, if you received a personalized item as a gift, you can return it within 30 days of shipping for full-price items and 14 days of receipt for sale items, as long as it is intact and the tags are attached.

Refund Policy

If you need to return an item to Burberry, you will be happy to know that they have a clear refund policy. Here’s everything you need to know about their refund policy.

Original Form of Payment

When you return an item to Burberry, they will refund your original form of payment. If you paid with a credit card, the refund will be processed back to your credit card. If you paid with a gift card, the refund will be processed back to the gift card.

Original Packaging

The item must be returned in its original packaging to receive a full refund. If the item is not returned in its original packaging, Burberry may deduct a restocking fee from your refund.

Refund Processing Time

Burberry estimates that your payment method provider will make refunds within 7-10 working days. Please retain your shipping note until you have received your refund.

Refund Policy for Sale Items

The refund policy is slightly different if you are returning a sale item. You must return the item within 14 days of the shipping date for a refund. Additionally, the item must be returned in its original condition with all tags attached. If the item is not returned in its original condition, Burberry may deduct a restocking fee from your refund.

FAQ:

Burberry Return Policy

Does Burberry outlet accept returns?

Burberry outlet stores have their own return policies, which may differ from regular Burberry stores. However, according to Bliss Tulle, Burberry outlet stores accept returns, and the return process is similar to regular stores.

Can I return Burberry perfume?

Burberry’s return policy allows for the return of unused and unopened fragrance products within 14 days of purchase. However, if the product has been opened or used, it cannot be returned unless it is defective or damaged.

How long can I return a product?

Burberry’s return policy allows for the return of most products within 28 days of purchase, with the exception of swimwear, which must be returned within 14 days of purchase. The product must be in its original condition and accompanied by proof of purchase.

Can you return items in store?

Yes, Burberry allows for in-store returns of online purchases. Customers can return items to any Burberry store within the same country or region where the item was purchased. The product must be in its original condition and accompanied by proof of purchase. 

What is the rate of return of Burberry?

Burberry’s rate of return for FY 2021/22 was 22.9% at constant exchange rates (CER), according to the company’s financial performance and KPIs page. This represents a significant increase from the previous year’s rate of return of -3.6% at CER.

What does Burberry do with returned items?

Burberry’s return policy allows for returned items to be resold if they are in their original condition and meet the brand’s quality standards. If the item is not in its original condition or does not meet the brand’s quality standards, it may be recycled or donated to charity.

Can you return Louis Vuitton?

Yes, Louis Vuitton allows for returns within 30 days of purchase, as long as the product is in its original condition and accompanied by proof of purchase. The return policy applies to products purchased online or in-store, with the exception of personalized or made-to-order items.

How long is Burberry warranty?

Burberry offers a two-year warranty on its products, which covers manufacturing defects and faults. The warranty does not cover damage caused by wear and tear, accidents, or misuse. Customers must provide proof of purchase to make a warranty claim.


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Elisa Steffes
Elisa Steffes

Elisa Steffes reviews designer fashion brands and elegant pieces for a living. She also loves Old Money Brands and is passionate about writing about topics related to this classic style.
She has close to 3 years of experience in SEO and has taken the Streetstylis Pinterest account to one of the most popular magazines on Pinterest and Instagram.
When she's not working, you'll find her doing Pilates, dancing or hanging out with her friends in Malta.

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