Looking to send back an item from your House of CB haul? It’s understandably annoying when an order isn’t as expected or doesn’t fit quite right. That’s why being aware of the return policy at House of CB is crucial.
In this article, we’ll cover everything you need to know about returning items to House of CB, including their policies and procedures. So, let’s dive in and get you the information you need to make your return process as smooth as possible.
House of CB Return Policy
Are you worried about returning an item you purchased from House of CB? Fear not, as House of CB’s return policy is designed to make your shopping experience as stress-free as possible. Whether you need to return an item due to sizing issues or change your mind, we’ve got you covered.
Overview
House of CB, owned by Sirens Design Limited, is a UK-based online store that offers a wide range of dresses, tops, bottoms, and more. They ship worldwide to countries like the UK, the US, Australia, Canada, France, Germany, and Spain. Our return policy applies to all merchandise, including sale items, but excludes underwear for hygiene reasons.
Returns and Refunds
They understand that sometimes things don’t work out as planned, so they offer a 14-day return policy from the date of receipt. All items must be unworn, unwashed, and with the original tags attached. To initiate a return, log in to your account, select the order number, and follow the instructions. Once they receive your returned item, they’ll process the refund within seven working days. Please note that refunds do not include the original shipping cost and that return shipping is at the customer’s expense.
Sizing
They understand that sizing can be tricky, so they offer a size guide to help you find your perfect fit. If you’re still unsure, contact our customer service team for assistance.
Returns and Refunds
Shopping online comes with its perks, but sometimes things don’t go as planned, and you may need to return or exchange an item. At House of CB, they understand that sometimes items may not fit, or you may change your mind about a purchase. That’s why they have a straightforward return and refund policy to make your shopping experience as stress-free as possible.
Eligibility
To be eligible for a return or exchange, items must be unused, unworn, fitted with the original tags and packaging, and without markings or damage. Items must be returned in the condition they were received; otherwise, refunds & exchanges cannot be enforced. All returns must be shipped within 14 days of being received.
Process
If you need to return or exchange an item, please follow these simple steps:
- Contact our customer service team within 14 days of receiving your order to initiate the return process.
- Pack the item in its original packaging, including all tags, and ship it back to us.
- Once they receive the item, they will inspect it to ensure it meets our return policy requirements.
- If the item meets our requirements, they will process your refund or exchange within 2-3 working days.
Refunds will be made in the original form of payment, and it may take up to 10 business days for your bank to complete the refund, depending on their processing time. If the item is a sale item, the refund will be made in-store credit; alternatively, it can be returned for exchange.
Shipping
House of CB offers a hassle-free shipping experience for all its customers. Whether in Australia, Canada, France, Germany, Spain, or anywhere else, you can enjoy fast and reliable shipping services from House of CB.
Delivery Options
House of CB offers several delivery options to suit your needs. You can enjoy standard, next-day, or Saturday deliveries if you’re in the UK. Standard shipments will only deliver between Monday to Friday, from 8 am to 7 pm GMT. If you’re in the US, you can enjoy free standard delivery.
International Shipping
House of CB ships to most countries worldwide. Outside the UK or US, you can enjoy international shipping services from House of CB. Shipping costs vary depending on your location and the delivery option you choose. It’s important to note that international shipments may be subject to customs fees and import duties, which are the customer’s responsibility.
Working Days
House of CB ships orders on working days only. Working days are Monday to Friday, excluding bank holidays. If you place an order on a non-working day, it will be processed the next day.
Sizing
Size Guide
At House of CB, they understand that finding the right size can be a challenge. That’s why they have created a size guide to help you find the perfect fit for your body type. Our size guide is available on every product page to make it easy to find the right size. Our size guide includes bust, waist, and hip measurements to help you find the perfect fit for your body type.
When it comes to dresses, they offer a wide range of sizes, from XS to XXL, to cater to every body type. Our dresses are designed to fit like a glove, accentuating your curves in all the right places. Whether you are looking for a bodycon or a maxi dress, our size guide will help you find the perfect fit.
They offer a range of sizes for tops, from XS to XL. Our tops are designed to flatter your figure, whether you want a crop top or a blouse. Our size guide will help you find the perfect fit for your body type.
When it comes to bottoms, they offer a range of sizes, from XS to XL. Our bottoms are designed to hug your curves in all the right places, whether you are looking for jeans or leggings. Our size guide will help you find the perfect fit for your body type.
FAQ:
Does House of CB have free returns?
No, House of CB does not offer free returns. Customers are responsible for the cost of returns.
Can you return sale items to House of CB?
Yes, sale items can be returned to House of CB. However, they can only be exchanged or refunded via store credit; some sale items are non-returnable.
Does House of CB ship fast?
House of CB offers Mon-Fri 8am-7pm delivery and uses reliable delivery services like UPS, FedEx, DPD, TNT, and Troll for international deliveries. However, there is no next-day delivery or Saturday service.
Where is House of CB located?
House of CB is headquartered in London, UK, and has several physical stores in the UK and USA.
Disclosure: We only recommend products we would use ourselves and all opinions expressed here are our own. This post may contain affiliate links that we may earn a small commission at no additional cost to you.
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