Marc Jacobs Return Policy 2024: How I Get Hassle-Free Returns

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Not certain about the return policy for a Marc Jacobs item you wish to send back? Search no more!

In this article, we will dive into everything you need to know about the Marc Jacobs return policy. Whether you’re wondering about the return window, eligible items, or the refund process, we’ve got you covered. So, let’s get started!

Marc Jacobs Return Policy Overview

What is Marc Jacobs Return Policy?

Marc Jacobs* offers a 30-day return policy for purchases made in their United States retail stores. The policy states that returns will be accepted within 30 days of the purchase date for exchange or store credit only, with a receipt and in original condition and packaging. It’s important to note that the item must be returned directly to the store, and returns by post courier are not accepted.

What are the Conditions for Returns?

Your item must be in original condition and packaging to be eligible for a return. Swimwear, undergarments, exotics, and special orders are final sale and cannot be returned or exchanged. Opened fragrance cannot be returned, and price adjustments are not offered. Purchasing an item at a discounted price is eligible for exchange or store credit only.

How to Initiate a Return?

To initiate a return, you must bring the item and receipt to a Marc Jacobs retail store within 30 days of the purchase date. If you made an e-commerce purchase, you can contact customer service to obtain a return shipping label. Shipping costs are not refunded.

What are the Refund Options?

Marc Jacobs offers store credit or a full refund for eligible returns to your credit card or PayPal account. If you choose store credit, it will be issued as a gift card. Please note that original shipping costs are not refunded, and the customer is responsible for return shipping costs.

Exceptions to Marc Jacobs Return Policy

Marc Jacobs offers a generous return policy for most of their products. However, there are certain exceptions to this policy that customers should be aware of before making a purchase. In this section, we will discuss the items that are non-returnable and what to do if you receive a wrong item or a defective product.

What Items are Non-Returnable?

Several categories of items are considered final sale and cannot be returned or exchanged. These include lingerie, jewelry, exotics, and underwear. Additionally, any item marked as final sale on the website or in-store is also non-returnable. Customers should be aware of these restrictions before making a purchase.

What if I Receive a Wrong Item or a Defective Product?

If you receive a wrong item or a defective product, Marc Jacobs will gladly provide you with a refund or exchange. However, there are specific steps that you need to follow to ensure that your request is processed promptly.

First, contact Marc Jacobs customer service within 14 days of receiving your order to report the issue. You can do this by calling their toll-free number or by emailing their customer service team. Be sure to provide them with your order number and a detailed issue description.

If the product is defective, Marc Jacobs will provide you with a prepaid return label to send the item back. Once they receive the item, they will issue a refund or exchange the item for you.

Shipping and Fees

Online shopping has become a popular way to purchase goods, but sometimes, items don’t always meet our expectations. Luckily, Marc Jacobs has a return policy in place to ensure customer satisfaction. However, before making a purchase, it’s essential to understand the shipping and fees associated with the return policy.

Who Pays for the Shipping?

If you need to return an item to Marc Jacobs, you will be responsible for paying the return shipping fee. However, Marc Jacobs will cover the shipping costs if the product you received is faulty or damaged. Additionally, if you received the wrong item, Marc Jacobs will provide you a return shipping label at no cost.

What Happens to the Shipping Costs?

When you return an item to Marc Jacobs, the shipping fee you paid initially will not be refunded. However, if you received a faulty or damaged product or the wrong item, Marc Jacobs will refund the shipping fee along with the cost of the item.

What About Sales Tax and Other Fees?

Sales tax will be charged on all orders, and the amount will depend on your shipping address. Additionally, international orders may be subject to duties, customs tariffs, and value-added taxes, which will be the buyer’s responsibility. However, the good brand Marc Jacobs offers international shipping to many countries, and you can check the website to see if your country is eligible.

Additional Information

Are you wondering about Marc Jacobs’ return policy? Here’s some additional information that might help you out.

What About Marc by Marc Jacobs Products?

Marc by Marc Jacobs was a diffusion line of Marc Jacobs that ceased operations in 2015. However, some Marc by Marc Jacobs products are still available through third-party retailers. If you’re planning to return a Marc by Marc Jacobs product, it’s best to check with the retailer’s return policy.

What is the Bags and Leather Goods Warranty?

Marc Jacobs offers a one-year warranty for bags and leather goods purchased through the official website or a Marc Jacobs store. The warranty covers manufacturing defects and does not cover normal wear and tear, misuse, or accidental damage.

Can I Return Items Purchased from Department Stores, Airports, or Duty-Free Stores?

You must check the store’s return policy if you purchased a Marc Jacobs product from a department store, airport, or duty-free store. Marc Jacobs’ return policy only applies to purchases made through official Marc Jacobs stores or the website.

It’s important to note that items purchased at a discounted price may not be eligible for return or exchange. Additionally, Marc Jacobs’ return policy only allows for exchanges or store credit within 30 days of purchase, with a receipt and in original condition and packaging.


Does Marc Jacobs have a return policy?

Yes, Marc Jacobs has a return policy. For purchases in Marc Jacobs United States retail stores, returns are accepted within 30 days of purchase for exchange or store credit only, with a receipt and in original condition and packaging. Returns by post courier are not accepted.

How do I return an online order?

The process for returning an online order varies by retailer. Generally, customers need to initiate a return request, package the item(s) securely, and send them back to the retailer. Some retailers may provide a prepaid shipping label, while others may require customers to pay for return shipping.

Does Marc Jacobs go on sale?

Yes, Marc Jacobs products are known to go on sale. Retailers such as u003Ca class=u0022wpil_keyword_linku0022 href=u0022 title=u0022Nordstromu0022 data-wpil-keyword-link=u0022linkedu0022u003ENordstromu003C/au003E Rack and Bloomingdaleu0027s have previously offered Marc Jacobs items at discounted prices. Customers may also be able to find Marc Jacobs items on sale through online retailers and flash sale sites.

Disclosure: We only recommend products we would use ourselves and all opinions expressed here are our own. This post may contain affiliate links that we may earn a small commission at no additional cost to you.

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Elisa Steffes
Elisa Steffes

Elisa Steffes reviews designer fashion brands and elegant pieces for a living. She also loves Old Money Brands and is passionate about writing about topics related to this classic style.
She has close to 3 years of experience in SEO and has taken the Streetstylis Pinterest account to one of the most popular magazines on Pinterest and Instagram.
When she's not working, you'll find her doing Pilates, dancing or hanging out with her friends in Malta.

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