Before splurging on any item from Moncler, knowing their return policy can prove to be very beneficial. It’s vital to gather all the information whether you are not completely happy with your purchase or require an item exchange. A thorough understanding of how Moncler’s Return Policy works can indeed save you from unnecessary hassle and time.
Moncler Return Policy
Overview
Moncler offers a 20-day return policy for all products purchased on the US site. To initiate a return, you must complete the online return form and send the package back within 20 days from the delivery date. All products must be unused, unworn, and in original packaging with all tags attached. Defective or damaged products are also eligible for return or exchange.
Requirements
To ensure that your return is processed quickly and smoothly, please keep the following requirements in mind:
- All products must be returned in their original packaging with all tags attached.
- Products must be unused and unworn.
- Fragrances, personalized items, and down jackets are not eligible for return or exchange.
- Returns must be initiated within 20 days from the delivery date.
- A return number must be obtained before returning the product.
Methods
Moncler offers a free return shipping label through the courier UPS that you will find in the parcel upon its delivery. Stick the pre-paid UPS label over any prior delivery information. The pre-paid label gives you free return shipping. Alternatively, you can choose to use your own shipping method, but please note that Moncler is not responsible for any lost or damaged packages.
Size Guide
To ensure that you order the correct size, please refer to our size guide before purchasing. If you have any questions about sizing or need assistance with your order, please get in touch with our customer service team.
Payments
Refunds will be issued to the original payment method used for the purchase. Please note that the refund may take up to 10 business days to appear on your account.
Legal Area
Please refer to our legal area for more information about our return policy. If you have any questions or concerns, please don’t hesitate to contact our customer service team. We’re always here to help!
How to Initiate a Return
Moncler is committed to providing its customers with the best possible shopping experience. If for any reason you are not satisfied with your purchase, you can initiate a return. In this section, we will guide you through creating a return.
Online Return
If you wish to return a product purchased from Moncler’s US site, you can complete the online return form. To initiate a return, follow these simple steps:
- Go to Moncler’s US site and click on the “Returns and Refunds” link at the bottom of the page.
- Fill out the online return form with the required information, including your order number, the reason for the return, and the items you wish to return.
- Once you have completed the form, you will receive a confirmation email containing a pre-paid UPS label.
- Pack the item(s) in the original order box or any sturdy carton box and stick the pre-paid UPS label over any prior delivery information.
- Drop off the package at any UPS drop-off location.
In-Store Return
You can do so at a Moncler boutique if you prefer to return your purchase in person. To initiate an in-store return, follow these simple steps:
- Bring the item(s) you wish to return along with your order confirmation email to a Moncler boutique.
- A sales associate will process your return and issue a refund to your original form of payment.
Please note that Moncler’s return policy requires that items be returned within 20 days of the delivery date and must be unused and in their original condition.
Exchanges
Moncler offers a hassle-free exchange policy for customers who wish to exchange their purchased items for a different size, color, or even a completely different product. The exchange process can be done both online and in-store, and Moncler provides detailed instructions on how to proceed with each option.
Online Exchange
To initiate an online exchange, customers must fill in the online Return Form and send the package back within 20 days from the delivery date. Moncler offers a free return shipping label through the courier UPS that customers will find in the parcel upon delivery. Here are the steps to follow:
- Make sure the return complies with Moncler’s Return Policy.
- Pack the item(s) in the original order box or any sturdy carton box.
- Fill in the Return Form, and specify the reason for the exchange.
- Attach the return label to the package and send it back to Moncler.
Once Moncler receives the returned item, the exchange process will begin, and customers will receive the new item within the estimated delivery time.
In-Store Exchange
Customers who prefer to exchange their items in-store can do so at any Moncler boutique or department store that carries Moncler products. However, customers must bring the original receipt, the item(s) to exchange, and a valid ID. Here are the steps to follow:
- Visit any Moncler boutique or department store that carries Moncler products.
- Bring the original receipt, the item(s) to be exchanged, and a valid ID.
- Explain to the sales associate the reason for the exchange and specify the new item(s) to be received.
- The sales associate will process the exchange, and customers will receive the new item(s) immediately.
It’s worth noting that the in-store exchange process may vary depending on the store’s policies and the availability of the desired item(s).
Shipping and Delivery
Shipping Methods
Moncler offers a variety of shipping methods to ensure that customers receive their orders in a timely and efficient manner. Customers may choose from standard or express shipping depending on the destination country. All orders are shipped via UPS or another courier service, and customers can track their order at any time using the tracking number provided.
Shipping Fees
Shipping fees vary depending on the destination country and the shipping method selected. Moncler offers free standard shipping for orders over a certain amount, and express shipping is available at an additional cost. Customers can contact a Moncler client advisor for more information on shipping fees and options.
Delivery
Moncler strives to deliver all orders as quickly as possible, but delivery times may vary depending on the destination country and any holidays or other factors affecting shipping. Orders are shipped from Moncler’s warehouse, and customers can expect to receive their orders within a certain number of business days. Customers can contact Moncler’s client service for assistance if there are any delays or issues with the delivery.
Refund Policy
At Moncler, we strive to ensure that all our customers are delighted with their purchases. However, if you are not satisfied with your order, we have a clear refund policy in place to make the process as easy as possible.
Refund Methods
We offer two refund methods for your convenience: original payment and store credit. If you choose to receive a refund to your original payment method, we will credit the amount back to the same credit card or PayPal account used for the purchase. If you choose store credit, we will issue you a gift card that can be used on any future purchase at Moncler.
Refund Timeframe
Once we receive your returned item, we will inspect it to ensure that it meets our return policy requirements. We will initiate your refund within 7-10 business days if your return is approved. It may take 2-3 business days for the refund to appear on your credit card or PayPal account.
Payments
Please note that we only refund the amount paid for the returned item (s), excluding shipping fees, taxes, or other charges. If you paid for your purchase with a gift card or store credit, we will issue you a new gift card or store credit for the refund amount.
Contacting Moncler
If you have any questions about Moncler’s return policy or need assistance with a return, there are several ways to get in touch with the company’s customer service team. Here’s a breakdown of the different options available:
Contact Form
One of the easiest and most convenient ways to reach Moncler’s customer service team is by using the online contact form on the website. Simply fill out the form with your name, email address, and message, and a representative will get back to you as soon as possible.
If you prefer to reach out via email, you can message Moncler’s customer service team at us.clientservice@moncler.com. Be sure to include as much detail as possible about your inquiry or issue, including your order number if applicable.
Phone
Call Moncler’s customer service team directly at 1-888-320-9162 for more urgent inquiries or assistance. The phone lines are open Monday through Friday from 9 am to 6 pm EST.
No matter which method you choose, Moncler’s customer service team is dedicated to providing prompt and helpful assistance to all customers. Whether you have a question about the return policy, need help with an exchange, or just want to provide feedback on your experience with the brand, don’t hesitate to reach out for support.
FAQ:
Does Moncler have a return policy?
Yes, Moncler has a return policy. According to their website, customers can request a return for any item purchased on the Moncler Online Store within 20 days of delivery. Returned items must comply with their return policy, including being unworn, undamaged, and unused, with all tags attached and the original packaging included.
Does Moncler offer free returns?
Yes, Moncler offers free returns. According to their website, customers can use the free return shipping label provided in the parcel upon delivery to return items. The return must be initiated within 20 days of delivery and comply with their return policy.
How long does Moncler exchange take?
The length of time for a Moncler exchange depends on various factors, such as the availability of the desired item and the shipping time. According to their website, the exchange process should take no longer than 10 days from the date the returned item is received.
Does Moncler do Black Friday?
Moncler has previously offered Black Friday sales, but it is not guaranteed that they will do so every year. During Black Friday sales, Moncler provides discounts on select items. Customers can sign up for their newsletter to receive upcoming sales and promotions updates.
Why is Moncler so pricey?
Moncler jackets are pricey due to several factors. They are made of high-quality materials such as down, fur, and leather, which are expensive. The brand is also known for its craftsmanship, attention to detail, exclusivity, and status, which add to the price.
Is Louis Vuitton refundable?
Yes, Louis Vuitton items are refundable if they are returned within 30 days of purchase and are in perfect or sellable condition. The customer is responsible for the cost of return shipping unless the item received was incorrect or defective.
Is Moncler cheaper in Italy or France?
Moncler prices may vary depending on the country, but according to a PurseForum post, Moncler is generally cheaper in France than in the US. However, it is unclear whether prices are cheaper in Italy or France.
Is a Moncler coat a good investment?
Whether a Moncler coat is a good investment depends on individual preferences and circumstances. Moncler coats are made of high-quality materials and are known for their durability and warmth. They are also a status symbol and can hold their value well. However, they are expensive and may not be practical for everyone.
Disclosure: We only recommend products we would use ourselves and all opinions expressed here are our own. This post may contain affiliate links that we may earn a small commission at no additional cost to you.
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