Are you looking to purchase something from Princess Polly but worried about the possibility of needing to return it? No need to fret, as Princess Polly has a clear and easy-to-understand returns policy that ensures customer satisfaction.
In this article, we will provide you with all the information you need to know about the Princess Polly Returns Policy, so you can shop with confidence and peace of mind.
Princess Polly Returns Policy
Are you looking for a hassle-free returns process? Look no further than Princess Polly! They understand that sometimes things just don’t work out, so they’ve made our returns process as easy as possible. Read on to learn more about our returns policy, including how to initiate a return, return options, exceptions, and more.
Overview
At Princess Polly, they want you to be completely satisfied with your purchase. If for any reason you’re not, you can return your item within 30 days of delivery for a free exchange, gift card, or refund. Please note that items must be received in their original condition – unworn, unwashed, with all tags still attached. Final sale items are not eligible for return or exchange, and this is mentioned on the product page, side cart, and at checkout.
How to Initiate a Return
To initiate a return, simply log in to your account and navigate to the order you wish to return. From there, you’ll be able to select the items you want to return and choose your return reason. Once you’ve submitted your return, you’ll receive a return label via email. Please note that it can take up to 7-10 business days for your return to reach our returns team.
Return Options
They offer three return options: instant exchange, standard exchange, or refund. If you choose instant exchange, they will process your exchange as soon as we receive your return. With standard exchange, they will process your exchange once we receive your return and confirm that it meets our return policy. If you choose a refund, thy will process it once we receive your return and confirm that it meets our return policy.
Return Policy Exceptions
While they want to make returns as easy as possible, there are some exceptions to our policy. For hygiene reasons, they cannot accept returns on cosmetics, earrings, beauty tools, hair tools, swimwear, undergarments, or items with a hygiene seal that has been removed. Additionally, they cannot accept returns on non-Princess Polly items, items that have been damaged, or items that have been resold. Please see our FAQ for more information.
Overview
Princess Polly is committed to providing their customers with a hassle-free returns process. They offer a 30-day returns window, which means you have 30 days from the date of delivery to return your items. However, it’s important to note that final sale items are not eligible for return or exchange.
To return an item, you must ensure that it meets Princess Polly’s return requirements. The item must be in its original condition, with all tags and labels attached. If the item is not in its original condition, Princess Polly reserves the right to refuse the return.
Princess Polly has also partnered with Happy Returns to offer a sustainable returns process. You can start your return via their online portal and drop off your return at a Happy Returns bar. This printer-free, packaging-free option is available for select orders.
If you’re an international customer, you can also return your items to Princess Polly. However, you’ll need to ship your items to their international returns address in Chino, California. Princess Polly will deduct a $6.95 fee from your refund to cover international shipping expenses.
How to Initiate a Return
Online Orders
To initiate a return for an online order, follow these simple steps:
- Login to your account on the Princess Polly website.
- Locate your order under “orders” and click to start a return or exchange.
- Fill out the return form with the required information, including the reason for the return and the desired outcome.
- Print the return label provided and attach it to the package.
- Send the package back to the return address provided on the label.
In-Store Orders
If you made an in-store purchase, you can still initiate a return with Princess Polly. Follow these steps:
- Bring the item(s) you wish to return to any Princess Polly store.
- Present your order card or proof of purchase to the staff.
- The staff will process your return and provide you with an instant exchange or refund.
Please note that the item(s) must be returned in their original condition, with all tags and hygiene seals intact, and within 14 days of purchase. Final sale items are non-refundable.
If you have any questions or concerns about the returns process, you can refer to the FAQ section on the Princess Polly website or contact the customer experience team for assistance.
Online Orders
Shopping online at Princess Polly is a fast and convenient way to find the latest fashion trends. However, they understand that sometimes the items you receive may not be what you expected. That’s why they offer a hassle-free returns policy for all online orders.
If you’re not completely satisfied with your purchase, you can return it to us within 30 days of receiving your order. To initiate the return process, simply log in to your account, locate your order under “orders,” and click to start the return or exchange. Please return items in their original packaging if possible, with all tags and hygiene seals intact.
In-Store Orders
Have you recently made an in-store purchase at Princess Polly? If so, you may be wondering what your options are for returns or exchanges. Fortunately, Princess Polly offers a hassle-free returns policy for in-store orders.
If you need to return or exchange an item purchased in-store, you have 30 days from the date of purchase to do so. The item must be in its original condition, with all tags and hygiene seals intact. Undergarments, cosmetics, earrings, and swimwear are non-refundable for hygiene reasons. Final sale items are also non-refundable.
To initiate a return or exchange, simply bring your item and order card to any Princess Polly store. If you’re unable to visit a store, you can also submit a return request online. Once your return is processed, you’ll receive a refund to your original payment method. If you’d like to exchange your item for a different size or color, you can do so in-store or online.
Princess Polly also offers instant exchanges for eligible items. If you need a different size or color, simply bring your item and order card to any Princess Polly store and they’ll help you find a replacement item. If you’re unable to visit a store, you can also submit an instant exchange request online.
Return Options
At Princess Polly, they want you to be completely satisfied with your purchase. If for any reason you’re not, they offer several return options to ensure your shopping experience is as convenient and hassle-free as possible.
Standard Exchange
If you need a different size or color, they offer a standard exchange option. Simply return the item within 30 days of purchase, and they will send you a new one as soon as possible. Please allow up to 6 business days for processing.
Instant Exchange
Need your new item right away? No problem! With our instant exchange option, they will send you a new item before receiving your return. Simply select the instant exchange option at checkout, and they will charge you for the new item. Once they receive your return, they will refund your original purchase.
Refunds
If you’re not completely satisfied with your purchase, they offer a full refund option. Simply return the item within 30 days of purchase, and they will process your refund as soon as possible. Please allow up to 6 business days for processing,
FAQ:
Does Princess Polly have free returns?
No, Princess Polly does not offer free returns. According to their website, customers are responsible for the cost of return shipping unless the item received was incorrect or defective. The cost of the return label will be deducted from the refund amount.
Is returning to Princess Polly easy?
Returning to Princess Polly is generally easy. Customers have 30 days to initiate a return, and the process can be started online. However, the customer is responsible for the cost of return shipping, and the refund amount will be reduced by the cost of the return label.
How do you return a package from Princess Polly?
To return a package from Princess Polly, customers must initiate the return process online within 30 days of purchase. They must then package the items they are returning, attach the included label to the top of the package, and drop it off at any USPS location.
What is Oh Polly’s return policy?
Oh Polly’s return policy allows customers to return eligible items within 14 days of receipt for a refund or exchange. Items must be unworn, unwashed, and have all original tags attached. Swimwear, lingerie, and sale items are not eligible for return.
Does Louis Vuitton offer free returns?
No, Louis Vuitton does not offer free returns. According to their website, customers are responsible for the cost of return shipping unless the item received was incorrect or defective. The item must be returned within 30 days of purchase and must be in perfect or sellable condition.
Is Princess Polly made in China?
Princess Polly is an Australian-based fashion brand, but some of their products are made in China. According to their website, they work with 84 tier one factories and over 5,800 workers, with 79 factories and 4,300 workers based in China.
Disclosure: We only recommend products we would use ourselves and all opinions expressed here are our own. This post may contain affiliate links that we may earn a small commission at no additional cost to you.
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