Are you looking to purchase something from Princess Polly but worried about possibly needing to return it? No need to fret, as Princess Polly, has a clear and easy-to-understand returns policy that ensures customer satisfaction.
In this article, we will provide all the information you need about the Princess Polly Returns Policy so you can shop confidently and safely.
I have also ordered from Princess Polly many times and have always been very happy with the items and the customer service - they're super friendly and help you with any problem.
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Princess Polly Returns
Princess Polly Return Policy: Overview
At Princess Polly, they want you to be delighted with your purchase. If, for any reason, you’re not, you can return your item within 30 days of delivery for a free exchange, gift card, or refund. Please note that items must be received in original condition – unworn, unwashed, and all tags still attached. Final sale items are not eligible for return or exchange, and this is mentioned on the product page, side cart, and at checkout.
How to Initiate a Return
To initiate a return, log in to your account and navigate to the order you wish to return. From there, you can select the items you want to return and choose your return reason. Once you’ve submitted your return, you’ll receive a return label via email. Please note that your return can take 7-10 business days to reach their returns team.
Return Options
They offer three return options: instant exchange, stock exchange, or refund. If you choose an instant sale, they will process it as soon as we receive your return. The stock exchange they will process your business once we receive your return and confirm that it meets their return policy. If you choose a refund, they will process it once we receive your return and ensure it meets their return policy.
Return Policy Exceptions
While they want to make returns as easy as possible, their policy has some exceptions. For hygiene reasons, they cannot accept returns on cosmetics, earrings, beauty tools, hair tools, swimwear, undergarments, or items with a hygiene seal that has been removed. Additionally, they cannot accept returns on non-Princess Polly items, items that have been damaged, or items that have been resold. Please see their FAQ for more information.
Princess Polly Return Policy
Princess Polly is committed to providing their customers with a hassle-free returns process. They offer a 30-day returns window, meaning you have 30 days from the delivery date to return your items. However, it’s important to note that final sale items are not eligible for return or exchange.
To return an item, you must ensure it meets Princess Polly’s return requirements. The item must be in its original condition, with all tags and labels attached. If the thing is not in its original condition, Princess Polly reserves the right to refuse the return.
Princess Polly has also partnered with Happy Returns to offer a sustainable returns process. You can start your return via their online portal and drop it off at a Happy Returns bar. This printer-free, packaging-free option is available for select orders.
You can also return your items to Princess Polly if you’re an international customer. However, you must ship your items to their global returns address in Chino, California. Princess Polly will deduct a $6.95 fee from your refund to cover international shipping expenses.
How to Initiate a Return
Online Orders
To initiate a return for an online order, follow these simple steps:
- Login to your account on the Princess Polly website.
- Locate your order under “orders” and click to start a return or exchange.
- Fill out the return form with the required information, including the reason for the return and the desired outcome.
- Print the return label provided and attach it to the package.
- Send the package back to the return address provided on the label.
In-Store Orders
If you made an in-store purchase, you can still initiate a return with Princess Polly. Follow these steps:
- Bring the item(s) you wish to return to any Princess Polly store.
- Present your order card or proof of purchase to the staff.
- The staff will process your return and provide an instant exchange or refund.
Please note that the item(s) must be returned in their original condition, with all tags and hygiene seals intact, within 14 days of purchase. Final sale items are non-refundable.
Suppose you have any questions or concerns about the returns process. In that case, you can refer to the FAQ section on the Princess Polly website or contact the customer experience team for assistance.
Online Orders
Shopping online at Princess Polly is a fast and convenient way to find the latest fashion trends. However, they understand that sometimes the items you receive may not be what you expect. That’s why they offer a hassle-free returns policy for all online orders.
If you’re dissatisfied with your purchase, you can return it to us within 30 days of receiving your order. To initiate the return process, log in to your account, locate your order under “orders,” and click to start the return or exchange. Please return items in their original packaging if possible, with all tags and hygiene seals intact.
In-Store Orders
Have you recently made an in-store purchase at Princess Polly? If so, you may wonder about your options for returns or exchanges. Fortunately, Princess Polly offers a hassle-free returns policy for in-store orders.
If you need to return or exchange an item purchased in-store, you have 30 days from the date of purchase to do so. The item must be in its original condition, with all tags and hygiene seals intact. Undergarments, cosmetics, earrings, and swimwear are non-refundable for hygiene reasons. Final sale items are also non-refundable.
Bring your item and order card to any Princess Polly store to initiate a return or exchange. You can also submit a return request online if you cannot visit a store. Once your return is processed, you’ll receive a refund to your original payment method. If you’d like to exchange your item for a different size or color, you can do so in-store or online.
Princess Polly also offers instant exchanges for eligible items. If you need a different size or color, bring your item and order card to any Princess Polly store, and they’ll help you find a replacement item. You can also submit an instant exchange request online if you cannot visit a store.
Return Options
At Princess Polly, they want you to be completely satisfied with your purchase. If, for any reason, you’re not, they offer several return options to ensure your shopping experience is as convenient and hassle-free as possible.
Standard Exchange
They offer a standard exchange option for a different size or color. Simply return the item within 30 days of purchase, and they will send you a new one as soon as possible. Please allow up to 6 business days for processing.
Instant Exchange
Need your new item right away? No problem! With their instant exchange option, they will send you a new item before receiving your return. Simply select the instant exchange option at checkout, and they will charge you for the new item. Once they receive your return, they will refund your original purchase.
Refunds
They offer a full refund option if you’re unsatisfied with your purchase. Simply return the item within 30 days of purchase, and they will process your refund as soon as possible. Please allow up to 6 business days for processing,
FAQ:
Does Princess Polly have free returns?
No, Princess Polly does not offer free returns. According to their website, customers are responsible for the cost of return shipping unless the item received was incorrect or defective. The cost of the return label will be deducted from the refund amount.
Is returning to Princess Polly easy?
Returning to Princess Polly is generally straightforward. Customers have 30 days to initiate a return, and the process can be started online. However, the customer is responsible for the cost of return shipping, and the cost of the return label will reduce the refund amount.
How do you return a package from Princess Polly?
To return a package from Princess Polly, customers must initiate the return process online within 30 days of purchase. They must then package the items they are returning, attach the included label to the top of the package, and drop it off at any USPS location.
What is Oh Polly’s return policy?
Oh Polly’s return policy allows customers to return eligible items within 14 days of receipt for a refund or exchange. Items must be unworn, unwashed, and have all original tags attached. Swimwear, lingerie, and sale items are not eligible for return.
Does Louis Vuitton offer free returns?
No, Louis Vuitton does not offer free returns. According to their website, customers are responsible for the cost of return shipping unless the item received was incorrect or defective. The item must be returned within 30 days of purchase and in perfect or sellable condition.
Is Princess Polly made in China?
Princess Polly is an Australian-based fashion brand, but some of its products are made in China. According to their website, they work with 84 tier-one factories and over 5,800 workers, with 79 factories and 4,300 workers based in China.
Disclosure: We only recommend products we would use ourselves and all opinions expressed here are our own. This post may contain affiliate links that we may earn a small commission at no additional cost to you.
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