North Face Return Policy 2023: How I Got Hassle-Free Returns

Are you looking to return a North Face product? Then you’re in the right place! In this article, we will provide you with all the information you need to know about the North Face* return policy. We know that returning a product can be a hassle, and we want to make sure that you have a smooth and easy experience with North Face.

The North Face Return Policy

Are you unsatisfied with your North Face purchase? Don’t worry, The North Face has got you covered with their easy and hassle-free return policy.

Return Period

The North Face offers a 60-day return period for online and in-store purchases. This means that you have 60 days from the date of purchase to return your item for a full refund or exchange. However, keep in mind that items purchased during a sale may have a different return period.

Return Eligibility

The item must be unworn and in its original packaging to be eligible for a return. The North Face also requires the original receipt or order confirmation to process your return. If you are returning a faulty item, The North Face will honor the legal guarantee for material faults.

Return Options

The North Face offers two return options: online returns and in-store returns. If you do an online return, you can print a return label and ship the item back to The North Face. In-store returns are also available at any North Face retail location.

Return Process

To initiate a return, fill out the return request form online or email customer care. You can also call customer service for assistance. Once your return is approved, The North Face will refund your original payment method. If you paid with a gift card or store credit, The North Face will issue a refund in the form of store credit.

Return Eligibility

Are you not satisfied with your North Face purchase? No worries; the company offers a hassle-free return policy. However, before you make a return, it’s essential to understand the eligibility criteria. In this section, we’ll discuss the different types of returns and the conditions for each type.


The North Face Return Policy

North Face offers a limited lifetime warranty on its products. This warranty covers defects in materials and workmanship. If your product has a manufacturing defect, you can return it for a repair or replacement. However, the warranty does not cover damage caused by accident, improper care, negligence, or normal wear and tear.

To submit a warranty claim, you must fill out a warranty return form and send it along with the product to the North Face warranty repair department. Canadian residents can send their warrantied products to the North Face Canada office.

Wear and Tear

If your North Face product has worn out due to normal wear and tear, you can still return it. However, the company reserves the right to repair the product instead of replacing it. The repair service is free of charge for the first two years after purchase. After that, a nominal fee may apply.

Sale Items

North Face allows returns on sale items. However, the company only offers a refund or exchange if the product is faulty or defective. If you change your mind about a sale item, you can still return it, but you’ll only receive store credit.

Return Options

The North Face offers a hassle-free return policy that allows you to return or exchange any product that does not meet your expectations. Whether you need a refund, exchange, or store credit, The North Face has got you covered.


If you are unsatisfied with your purchase, The North Face offers a full refund within 30 days of the purchase date. To be eligible for a refund, the product must be in its original condition and packaging with all tags attached. The refund will be processed using the original payment method, which may take up to 14 days to appear in your account.


If you need a different size or color, The North Face allows you to exchange your product within 60 days of the purchase date. To be eligible for an exchange, the product must be in its original condition and packaging with all tags attached. The exchange will be processed once the product is received and inspected. The North Face offers free shipping for all exchanges.

Store Credit

If you prefer store credit instead of a refund or exchange, The North Face offers store credit for the total purchase price of the product. The store credit can be used online or in-store and does not expire. The store credit will be issued once the product is received and inspected.

Return Process

If you are unsatisfied with your purchase from The North Face, you can return it within 60 days of delivery for a full refund. The return process is easy.

Return Request

To initiate a return, you need to submit a return request. You can do this by contacting The North Face customer service through their website or by phone. Once you have submitted your return request, you will receive an email with further instructions.

Return Label

The next step is to create and print a return label. You can do this by clicking on the “Return Your Order” button or the “Track My Order” link on the website. You must enter your order number and email address to access your order history. Once on the order page, click the “Create a Return” button to generate your return label.


After creating your return label, you must ship the product back to The North Face. You can use any carrier of your choice to ship the product back. However, we recommend using a carrier that offers tracking and insurance for your shipment. You will be responsible for the shipping costs.

Refund Process

The North Face Return Policy

Once The North Face receives your returned product, they will inspect it to ensure that it is in its original condition with all tags attached. If the product meets the return criteria, The North Face will initiate a refund to your original payment method. Please note that it may take 5-7 business days for the refund to reflect in your account.

Carrier Pick Up

In some cases, The North Face may arrange for a carrier pick up for your return. This service is available for certain products and locations. You will be notified if this option is available to you.

Original Tag

Please ensure that the product you are returning has all original tags attached. The North Face will not accept returns for products that have been used, washed, or altered in any way.

When it comes to returning products, it’s important to know your legal rights. The North Face offers a return policy that complies with legal requirements so that you can shop confidently. In this section, we’ll cover the right of withdrawal and legal guarantee you have as a consumer, as well as the 60-day return period, original receipt, and in-store return policies.

Right of Withdrawal

The right of withdrawal allows you to return a product within a certain period after purchase without providing a reason. The North Face offers a 60-day return period for online or in-store products, during which you can exercise your right of withdrawal. To do so, you must provide proof of purchase, such as an original receipt, and the product must be in its original condition. The right of withdrawal does not apply to customized products or products that have been altered in any way.

In addition to the right of withdrawal, you also have a legal guarantee that the product you purchase will be free from defects for a certain period. The North Face offers a two-year warranty against defects in materials and workmanship for all products. If a product fails due to a manufacturing defect, The North Face will repair, replace, or credit it at its discretion.

In-Store Returns

If you purchased a product in-store, you can return it to any North Face retail store within 60 days. You must provide an original receipt and the product must be in its original condition. If you do not have a receipt, The North Face may be able to locate the purchase in their system using the credit card or other payment method used.


The North Face Return Policy

Will the North Face accept returns after 30 days?

North Face generally accepts returns within 60 days of delivery for a full refund. Returns made after 60 days may not be accepted. 

Can I return to North Face shop?

Yes, you can return items to a North Face retail store within 60 days of purchase for a full refund. 

Does North Face have free returns?

Yes, The North Face offers free returns and exchanges.

What is the return policy for North Face renewed?

The North Face Renewed items can be returned within 14 days of purchase. 

Do North Face sizes run big or small?

The North Face generally fits true to size, so take your normal fit. If you’re after a slightly baggy style or roomier fit, opt for the size up.

Disclosure: We only recommend products we would use ourselves and all opinions expressed here are our own. This post may contain affiliate links that we may earn a small commission at no additional cost to you.

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Founder & CEO of Streetstylis

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