Victoria Secret Return Policy 2024: Everything You Need to Know

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the Victoria’s Secret Return Policy.

Whether you’ve received a gift that doesn’t quite suit you, or you changed your mind about a purchase, Victoria Secret’s return policy is designed to make the process as simple and stress-free as possible. The company offers several different options for returning items, including in-store returns and mail-in returns. Additionally, Victoria’s Secret’s return policy is designed to protect the safety and quality of its products, ensuring that customers can shop confidently.

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Overview of Victoria Secret Return Policy

Victoria’s Secret is a popular lingerie and beauty brand that offers a wide range of products for women. While they strive to ensure that their customers are satisfied with their purchases, there may be instances where a return or exchange is necessary. In this section, we will provide an overview of Victoria’s Secret’s return policy, including what items are eligible for return, what items are not eligible for return, and the timeframe for returns.

What is Victoria’s Secret Return Policy?

Victoria’s Secret offers a flexible return policy that allows customers to return or exchange items they are not satisfied with. Any items purchased that you don’t love may be exchanged or returned, including sale and clearance merchandise and items received as gifts. Merchandise must be unwashed, unworn, and otherwise in its original condition.

What Items are Eligible for Return?

Most items purchased from Victoria’s Secret are eligible for return or exchange. This includes lingerie, beauty products, and accessories. However, there are some exceptions to this policy, including final sale items, gift cards, e-gift cards, and merchandise marked as “non-returnable.”

What Items are Not Eligible for Return?

There are some items that are not eligible for return or exchange, including final sale items, gift cards, e-gift cards, and merchandise marked as “non-returnable.” Additionally, items that have been washed or worn cannot be returned or exchanged.

What is the Timeframe for Returns?

Customers have up to 30 days from the date of purchase to return or exchange items. After this time, items are no longer eligible for return or exchange. Defective merchandise may be returned at any time, and customers are encouraged to contact customer service if they receive defective merchandise.

How to Return an Item to Victoria’s Secret

Victoria’s Secret offers a flexible return policy for its customers. Whether you purchased your item online or in-store, you have several options to return or exchange your merchandise.

In-Store Returns

If you prefer to return your item in-store, simply bring your item(s) to any Victoria’s Secret or PINK store within 90 days of purchase. Make sure to bring your original receipt or gift receipt, and ensure that the item is in its original condition with tags attached. If you don’t have a receipt, you may still be able to return your item for merchandise credit.

Online Returns

Victoria’s Secret also allows you to return your online purchases in-store. Alternatively, you can return your item(s) by mail. To return your item(s) by mail, follow these steps:

  1. Pack the unwanted item(s) and the packing slip that came with the order.
  2. If you don’t have the slip, provide the shipping email copy.
  3. You don’t have to use the original packaging.
  4. Print and attach the free USPS returns label to your package with clear tape.
  5. Record your tracking number! (write it down or take a picture)

Mail-In Returns

Victoria Secret Return Policy

If you prefer to return your item(s) by mail, you can do so by following the steps above. Victoria’s Secret will refund the purchase price of the item(s) to your credit card, or you can choose to receive merchandise credit.

It’s important to note that Victoria’s Secret does not refund shipping and handling charges for online purchases. Additionally, if you receive a defective item, you can return it for a full refund or exchange within 90 days of purchase.

Defective Merchandise

If you receive an item that is defective or damaged, Victoria’s Secret will gladly exchange it for the same item or issue a refund. This applies to both online and in-store purchases. However, the item must be in its original condition, with all tags attached.

Non-Receipt Returns

If you don’t have the original receipt, Victoria’s Secret will only issue a merchandise credit for the current selling price of the item. This applies to both online and in-store purchases. However, if the item was purchased with a Victoria’s Secret credit card, the store can look up the purchase and issue a refund or exchange.

Gift Receipt Returns

If you received an item as a gift and have a gift receipt, you can exchange it for another item or receive merchandise credit. However, if you don’t have a gift receipt, the store will only issue a merchandise credit for the current selling price of the item.

In-Store vs. Online Returns

If you purchased an item in-store, you can return it to any Victoria’s Secret or PINK store. However, if you purchased the item online, you have the option to return it by mail or to a store. If you choose to return the item by mail, shipping and handling charges will not be refunded.


Can I return Victoria’s Secret after 30 days?

Victoria’s Secret allows returns within 90 days of purchase, but items returned after 90 days will be issued a gift card for the store. However, some restrictions may apply to certain items, such as those with a sewn-in garment tag removed.

Does Victoria Secret do free returns?

Victoria’s Secret does not offer free returns. Customers are responsible for the cost of shipping their returns back to the company.

Can you return Victoria Secret items to any store?

In-store purchases can be returned to any Victoria’s Secret store, but online purchases must be returned by mail.

Disclosure: We only recommend products we would use ourselves and all opinions expressed here are our own. This post may contain affiliate links that we may earn a small commission at no additional cost to you.

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Elisa Steffes
Elisa Steffes

Elisa Steffes reviews designer fashion brands and elegant pieces for a living. She also loves Old Money Brands and is passionate about writing about topics related to this classic style.
She has close to 3 years of experience in SEO and has taken the Streetstylis Pinterest account to one of the most popular magazines on Pinterest and Instagram.
When she's not working, you'll find her doing Pilates, dancing or hanging out with her friends in Malta.

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