Every seasoned shopper understands that not everything you buy always fits or meets your exact standards. That’s exactly why MR PORTER offers an extensive return policy – we see to it that you’re thoroughly happy with your buys.
MR PORTER’s return policy is designed to make returns as easy and hassle-free as possible. If you’re not completely satisfied with your purchase, you can return it within 28 days of receiving it for a full refund, store credit, or exchange. All products must be returned in new and unused condition with all protective materials and tags attached.
Mr Porter Returns Overview
Shopping online can be a convenient way to purchase your favorite products, but sometimes things don’t work out as planned. That’s why Mr Porter offers a flexible return policy to make your shopping experience as hassle-free as possible.
Returns Eligibility
To be eligible for a return, items must be returned in a new and unused state, in perfect condition, with all protective materials in place, and the MR PORTER and designer tags attached to them (if applicable). This also includes all packaging, accessories, and authenticity cards/dust bags. Items must be returned to us unused with all MR PORTER tags and designer labels still attached. Returns that do not meet their policy will be sent back to you.
Return Process
If you need to return an item, you can create an exchange or return in your MR PORTER account. You can then take your return to your nearest drop-off point or book your complimentary collection. Once they receive your return, they will process it as quickly as possible. Please note that returns may take up to 14 days to process.
Refunds
If you’re eligible for a refund, they will credit the original payment method used to make the purchase. Please note that it may take up to 7 days for the refund to appear in your account.
Terms and Conditions
Items should be returned unused and with all MR PORTER and designer garment tags still attached. Returns that are damaged or soiled will not be accepted and will be returned to the customer. Where provided, belts and any designer packaging such as authenticity cards, dust bags, and leather tags should be included with your return.
In conclusion, Mr Porter’s return policy is designed to make your shopping experience as stress-free as possible. With a flexible return policy and easy-to-follow return process, you can shop with confidence knowing that you can easily return an item if it doesn’t meet your expectations.
How to Initiate a Return or Exchange
Mr Porter offers a hassle-free return and exchange policy to ensure customer satisfaction. If you are not completely satisfied with your purchase, you can initiate a return or exchange within 28 days of receiving your order.
To initiate a return or exchange, simply log in to your Mr Porter account and navigate to the “My Orders” section. Select the order containing the item you wish to return or exchange, and click on the “CREATE EXCHANGE/RETURN” button.
From there, choose the reason for your return or exchange and follow the prompts to select your preferred size, if applicable. Be sure to check the box to agree with the Return Policy before submitting your request.
Mr Porter will then send you an email with detailed instructions on how to proceed with your return or exchange. The email will include a returns proforma invoice, which you should sign and include in the box with your return.
It is important to note that items must be returned in their original condition, with all tags and packaging intact. Shoes must be returned in their original box, which must be undamaged and protected during shipping.
Please be aware that items purchased during a sale may be subject to different return policies, so be sure to check the specific terms and conditions of the sale before making your purchase.
Return Policy Details
At MR PORTER, they believe that shopping should be an enjoyable experience, and they want to ensure that their customers are satisfied with their purchases. They understand that sometimes things don’t work out, and they’re there to help. The return policy is designed to make the process as easy and hassle-free as possible.
Refunds and Store Credit
If you’re not completely satisfied with your purchase, they offer two options for returns: refunds or store credit. Refunds will be issued to the original payment method, and store credit will be added to your MR PORTER account. Please note that refunds may take up to 14 days to process.
Used and Damaged Items
They cannot accept returns of used or damaged items. All items must be returned in their original condition, with all MR PORTER and designer garment tags still attached. Where provided, belts and any designer packaging such as authenticity cards, dust bags, presentation boxes, and leather tags should be included with your return.
Different Size or Faulty Item
If you receive an item that is the wrong size or is faulty, please contact their customer service team immediately. They will arrange for a replacement item to be sent to you as soon as possible.
Return Packaging and Accessories
Please ensure that the item is returned in its original packaging or a suitable alternative. They recommend using the packaging that the item was delivered in. All accessories, including belts, dust bags, presentation boxes, and leather tags, should be included with your return.
Shipping and Taxes
They prefer that items are returned to us via DHL or their MR PORTER Premier service to ensure that they are protected and insured during transit. However, you may return the goods by any secure means. Their address for all returns is: MR PORTER DC1 Unit 3, Charlton Gate Business Park Anchor and Hope Lane London SE7 7RU. Please note that shipping costs, taxes, and duties are non-refundable.
Exchanges
Have you received an item from MR PORTER that doesn’t fit quite right? Don’t worry, the store offers an exchange policy that allows you to swap your purchase for a different size or color.
Exchange Policy Details
MR PORTER allows customers to exchange items that are unused and in their original condition with all MR PORTER tags and designer labels still attached. The exchange must be made within 28 days of receiving the order. If you want to exchange an item for a different size or color, you can do so by creating an exchange in your MR PORTER account. You can also take your return to your nearest drop-off point or book a complimentary collection.
Processing an Exchange
To process an exchange, sign in to your MR PORTER account and select the order number that contains the item you want to exchange. Click on the “CREATE A RETURN/EXCHANGE” button and choose the reason why you want to send your item(s) back. If you want to exchange the item for a different size or color, select “Exchange” as the reason.
After selecting “Exchange,” choose the new size or color you want, and MR PORTER will process your exchange as soon as they receive your returned item. You will receive an email confirmation once the exchange is complete. If you have any questions about the exchange process, you can contact MR PORTER’s customer care team for assistance.
Store Credit and Premier Service
Shopping at MR PORTER is a breeze, and their return policy makes it even easier. If you’re not happy with your purchase, they offer a flexible returns policy that allows you to return the item(s) within 28 days of receiving your order.
One of the benefits of returning an item to MR PORTER is their store credit policy. If you decide to return an item, you can opt for store credit instead of a refund. The reimbursed sum will be available in your account within 24 hours of your refund email being sent. This means that you can use the store credit to purchase something else on their website without having to wait for the refund to be processed. Please note that shipping costs will be excluded unless the item is faulty.
Another great feature of MR PORTER is their Premier Service. This service is available to customers who have spent more than $5,000 in the last 12 months. Premier Service members enjoy a host of benefits, including free shipping and returns, early access to sales, and invitations to exclusive events.
Premier Service members also have access to a dedicated customer service team who are available 24/7 to assist with any queries or concerns. They can also provide assistance with sizing and styling advice.
Final Sale Items and Price Adjustments
When shopping at MR PORTER, it is important to understand the policies regarding final sale items and price adjustments. Final sale items are products that are marked down significantly and are not eligible for returns, refunds, or exchanges. These items are often discontinued or seasonal products, so it is important to carefully consider your purchase before buying.
If you purchase an item that is not a final sale and it goes on sale within seven days of your purchase, MR PORTER offers a price adjustment. This means that you can receive a credit for the difference in price between what you paid and the sale price. However, the exact style and size of the item must be available for purchase at the time of your request.
It is important to note that MR PORTER does not offer price adjustments on items that were originally purchased on sale or as part of a special promotion. Additionally, once an item has been purchased at a discounted sale price, no price adjustment will be offered should the item be further marked down.
If you do need to return an item, it is important to follow the proper procedures outlined in the MR PORTER Return Policy. Final sale items are not eligible for returns, so it is important to carefully consider your purchase before buying.
Sustainability and Packaging Options
When it comes to online shopping, one of the biggest concerns for many consumers is how their purchases are packaged and shipped. At MR PORTER, they understand the importance of sustainability and eco-friendliness, which is why they have made it their mission to provide packaging options that are both FSC-certified and recyclable.
Sustainability Efforts
At MR PORTER, they are committed to reducing their environmental impact and promoting sustainability in every aspect of their business. They are proud to say that all of their packaging materials are FSC-certified, which means they come from responsibly managed forests that meet strict environmental and social standards.
In addition to using FSC-certified materials, they also strive to reduce waste and minimize their carbon footprint. They have implemented a number of sustainable practices, such as using energy-efficient lighting and equipment in their warehouses and recycling as much of their waste as possible.
Packaging Options
They understand that not all customers have the same packaging preferences, which is why they offer a range of options to choose from. They default packaging option is their signature white box, which is both FSC-certified and recyclable. For customers who prefer a more discreet option, they offer basic packaging, which comes in a non-branded box made from FSC-certified, recyclable brown cardboard.
For customers who want to add an extra touch of luxury to their purchase, they also offer premium packaging, which includes their signature MR PORTER black carrier bags.
No matter which packaging option you choose, you can rest assured that it is both eco-friendly and sustainable. They are constantly looking for ways to improve their sustainability efforts and reduce their environmental impact, so you can feel good about shopping with us.
Payment Methods
MR PORTER accepts a range of payment methods, including credit cards, PayPal, and MR PORTER account credit. When you receive your refund, you can choose to have it credited back to your original payment method or as store credit to your MR PORTER account.
My Account and Order Details
Your MR PORTER account is where you can manage your personal information, view your order history, and track your current orders. You can also update your shipping address and payment information from your account dashboard.
Gifts and Promotions
If you received an item as a gift, you can still return it for store credit to your MR PORTER account. If you used a promotional code or discount on your purchase, the refund amount may be adjusted to reflect the discount.
Designer Collections
MR PORTER carries a range of designer collections, including Burberry, Bottega Veneta, Cartier, and Gucci. Each designer has their own return policy, so be sure to check the specific policy for the designer of your item before initiating a return.
FAQ:
Does MR PORTER allow returns?
Yes, MR PORTER does allow returns. Customers can return their purchase for free at a local UPS store or book a free collection with UPS. The return process may vary depending on the item and the customer’s location.
Do MR PORTER do free returns?
Yes, MR PORTER offers free returns for most orders. Customers can return their purchase for free at a local UPS store or book a free collection with UPS. Some restrictions may apply depending on the item and the customer’s location.
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Rue Porter’s refund process varies depending on the issue. Customers should contact Rue Porter’s customer service via email or phone to request a refund. Some customers have reported difficulties with refunds, so it may be helpful to keep a record of all communication with the company.
Disclosure: We only recommend products we would use ourselves and all opinions expressed here are our own. This post may contain affiliate links that we may earn a small commission at no additional cost to you.
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