North Face Returns 2024: How I Got Hassle-Free Returns

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Are you looking to return a North Face product? Then you’re in the right place!

In this article, we will provide you with all the information you need to know about the North Face* returns policy. We know that returning a product can be a hassle, and we want to make sure that you have a smooth and easy experience with North Face.

The North Face Return Policy

Eligibility Criteria for North Face Returns

  • Time Frame: You typically have 60 days from the date of purchase to return products, which means you’ve got a generous window to make your decision! However, if you made your purchase between February and March, you’re in luck – you get an extended period of 120 days for your returns.
  • Condition of Item: Make sure that your item is in unused condition and has all the original tags attached. The item must be just as new – no signs of wear and tear, please!
  • Proof of Purchase: Absolutely do not forget your receipt! You’ll need the original receipt or the order details you received at the time of purchase. It’s your golden ticket to a successful return.
  • Return Process: Whether you’re an XPLR Pass™ member or made a guest purchase, just log in to your account or use the “Track My Order” link to start the return process.
  • Shipping: Package your items securely and send them back following the instructions. While some returns might be free, make sure to check the specific details for your case.

Here’s a concise breakdown to keep handy:

Time Frame60 days (Feb-Mar Purchase: 120 days)
Item ConditionUnused, with original tags
Proof of PurchaseOriginal receipt or order details
ProcessLogin to account or use “Track My Order” link
ShippingFollow return instructions carefully

Time to get your return sorted, and remember, for more detailed information, you can always check the North Face Return Policy.

What is The North Face Return Policy?

North Face Return Policy In-Store

The North Face offers a generous 60-day return period for in-store purchases, provided the items are in their original, unused condition. If you’ve purchased with payment methods like credit cards or cash, head back to the store where you made your purchase, and the team will take care of the rest.

  • Return within: 60 days
  • Condition: Unused, unwashed, and unaltered
  • Receipt: Required for easier processing

North Face Online Returns

For your convenience, items bought online can be returned via mail. Start your return through The North Face website, print your label, and send the package back. Remember, items bought with PayPal, Klarna, or Apple Pay should be returned online.

  • Start Return: Via The North Face website
  • Print: Return label
  • Shipping: Package responsibly and send back

North Face Return Policy No Receipt

Lost your receipt? The North Face’s policy can still come through for you! Without a receipt, a valid ID might be required, and your return may be processed based on the current selling price in the form of store credit.

  • Without receipt: Return possible with a valid ID
  • Refund form: Store credit might be issued
  • Price based on: Current selling price

Remember, The North Face is dedicated to customer satisfaction, so don’t hesitate to reach out for any guidance on your returns.

North Face Exchange Policy

North Face returns: A customer holding a North Face product receipt, approaching a store counter, with a staff member assisting with the return process

North Face Exchange Policy Overview

Exciting news: North Face provides you with an opportunity to exchange items that did not meet your expectations! Their customer-centric exchange policy is designed to ensure that you end up with the perfect fit and style for your outdoor adventures. If you’ve made a purchase and realized it’s not quite right, here’s what you need to know:

  • Time Frame: You typically have a window of 30 to 60 days from the date of purchase to initiate an exchange, depending on your region.
  • Item Condition: Items must be unused, unwashed, and unaltered to qualify for an exchange.
  • Initiating an Exchange: Start your exchange process by logging into your account or if you’re visiting a store, make sure you have your receipt or proof of purchase with you.

North Face Exchange for Different Size

Man in The North Face Puffer Jacket in Black

Is your North Face gear not fitting just right? No worries! Here’s how to navigate an exchange for a different size:

  1. Online Exchanges:
    • Initiate the Process: Visit their Returns Policy and Warranty Information section and follow the easy steps to start an exchange online.
    • Select ‘Different Size’: When stating your reason for the exchange, choose the option for a size swap.
  2. In-store Exchanges:
    • Visit a Store: Find your nearest North Face location.
    • Bring Your Item and Receipt: Make sure the item is in pristine condition and have your proof of purchase on hand.
    • Find Your Fit: A staff member will assist you in finding the right size or an alternative if your desired size isn’t available.

North Face Outlet Return Policy & Guidelines

A customer holding a North Face product and receipt, standing in front of a customer service desk with a sign outlining the return policy and guidelines

Great news! You’ve got a flexible window to make your North Face outlet returns. Here’s how you can ensure your return process is smooth and hassle-free:

  • Time Frame: You typically have 60 days from the date of purchase to return items. Bought something between February and March? Even better! You then have up to 120 days to make a return. Keep those dates in mind to stay within the return period!
  • Return Method: It’s easy! You can return items either online or by taking them to a North Face store. Convenience at its best!
  • Condition of Items: Make sure the items are in the condition you received them – unused and with original tags. That’s how you’ll get your refund without a hiccup.
  • Packaging: Help the environment while you’re at it! Reuse the original box or bag to send your items back. It’s all about reducing waste.
  • Return Label: No printer? No problem! Just secure your return label to your package. Some locations offer a QR code as an alternative – just show it when you drop off your package.

North Face Free Returns: Are They Free?

A customer unpacks a North Face product, reads the return policy, and begins the process online

North Face returns are indeed free! Whether you made your purchase in-store or online, The North Face proudly offers a cost-free return policy.

Here’s a simple breakdown of how you can take advantage of this fantastic policy:

  • Return Method: You get a prepaid shipping label for mailing back items, which means zero shipping costs for you! Just print the label and attach it to your package.
  • In-Store Returns: Walk into any The North Face store and return your item without spending a dime.
  • Time Frame: You typically have a generous 60 days to decide if you want to keep your purchase or send it back.

However, always remember to choose the reason for your return accurately when you fill out any necessary forms. This step is crucial to ensure that your return process is smooth sailing.

Feeling impatient? Just keep in mind that during busy times, processing your return might take a little longer, although, it’s just a matter of patience before everything is sorted out for you. Revel in the fact that you won’t have to pay anything extra to ensure your satisfaction with every purchase from The North Face!


The North Face Return Policy

Will the North Face accept returns after 30 days?

North Face generally accepts returns within 60 days of delivery for a full refund. Returns made after 60 days may not be accepted. 

Can I return to North Face shop?

Yes, you can return items to a North Face retail store within 60 days of purchase for a full refund. 

Does North Face have free returns?

Yes, The North Face offers free returns and exchanges.

What is the return policy for North Face renewed?

The North Face Renewed items can be returned within 14 days of purchase. 

Do North Face sizes run big or small?

The North Face generally fits true to size, so take your normal fit. If you’re after a slightly baggy style or roomier fit, opt for the size up.

Is there a North Face Warranty?

Yes, The North Face products have a warranty. Your items are covered against defects in materials and workmanship, with footwear and Renewed series having a one-year warranty and other products having a two-year warranty.

How to return North Face?

To return a North Face item, visit their Return Policy page, follow the instructions to create a return, and ship back the item or return it in-store within the specified timeframe.

Where can I return North Face items?

You can return North Face items online or at The North Face retail stores within 30 days of purchase, with your order number or confirmation email.

Disclosure: We only recommend products we would use ourselves and all opinions expressed here are our own. This post may contain affiliate links that we may earn a small commission at no additional cost to you.

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Elisa Steffes
Elisa Steffes

Elisa Steffes reviews designer fashion brands and elegant pieces for a living. She also loves Old Money Brands and is passionate about writing about topics related to this classic style.
She has close to 3 years of experience in SEO and has taken the Streetstylis Pinterest account to one of the most popular magazines on Pinterest and Instagram.
When she's not working, you'll find her doing Pilates, dancing or hanging out with her friends in Malta.

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