COS Return Policy 2024: How to Get a Refund Easily

Share Your Love

For lovers of COS’s contemporary and minimalist fashion, getting a grasp on their return policy is a must. Whether it’s a size issue or a change of heart, knowing the ins and outs of the COS Return Policy can smooth the process for you. In this post, we’ll break down everything you need to know about making a return to COS, ensuring you can shop with the assurance and tranquility you deserve.

COS Return Policy Overview

If you’re not satisfied with your purchase from COS, you’ll be glad to know that they have a hassle-free return policy in place. In this section, we’ll go over the key elements of the COS return policy, why it’s important, and what you need to know to make the most of it.

What is COS Return Policy?

COS has a 30-day return policy from the purchase date. If you’re not happy with your order, you can return it for a full refund to the original payment method. Remember that the items must be unworn and unused and returned in their original packaging. If you return an item after 30 days, you’ll receive store credit instead of a refund.

Why is COS Return Policy Important?

COS return policy is important because it gives you peace of mind when you’re shopping. You can try out the clothes and make sure they fit and look good on you without worrying about being stuck with something that doesn’t work. With COS’s easy return policy, you can shop with confidence.

What are the Key Elements of COS Return Policy?

The key elements of the COS return policy include:

  • 30-day return policy from the purchase date
  • Full refund to the original payment method
  • Items must be unworn and unused
  • Items must be returned in their original packaging
  • After 30 days, store credit will be issued instead of a refund

How to Return an Item to COS

Returning an item to COS is a straightforward process that can be completed in just a few steps. Whether you need to exchange an item or receive a refund, COS has a clear return policy to make the process easy for its customers.

What are the Steps to Return an Item?

To return an item to COS, you’ll need to follow these simple steps:

  1. Package up your return securely, making sure to include the return form.
  2. Visit the UPS website to book your return and print out a return label.
  3. Schedule a pick-up with UPS or drop off your package at a UPS location.

Once your return has been received and processed by COS, you’ll receive a refund or exchange based on the terms of the return policy.

What are the Requirements for Returns?

To be eligible for a return, items must be in their original condition and packaging, with all tags and labels attached. Additionally, you’ll need to include the return form with your package, which you can download from the COS website. If you’re returning an item purchased in-store, you must bring the original receipt.

It’s important to note that certain items, such as those containing flammable substances, have special transportation requirements. If you’re returning one of these items, follow the specific instructions provided by COS.

How Long Does it Take to Process a Return?

COS Return Policy

COS aims to process returns as quickly as possible, but it can take up to 14-45 days for your refund to be processed and credited back to your original payment method. If you’re exchanging an item, the replacement will be shipped out immediately after your return is received and processed.

COS Exchange Policy

Are you not satisfied with your recent purchase from COS? Don’t worry, the company has covered you with its easy exchange policy. Read on to find out how you can exchange a product and the requirements for doing so.

What is COS Exchange Policy?

COS allows you to exchange an item within thirty (30) days of the purchase date. The company understands that sometimes products may not fit or may not be what you expected, so they offer free and easy exchanges. You can exchange the item(s) for a different size, color, or style or even for a completely different product altogether.

How to Exchange an Item?

Exchanging an item with COS is a hassle-free process. All you need to do is follow these simple steps:

  1. Visit the nearest COS store or contact the customer service team to initiate the exchange process.
  2. Provide the original purchase receipt or online order confirmation email to the store associate or customer service representative.
  3. Select the new product you wish to exchange for, and the associate will process the exchange for you.

What are the Requirements for Exchanges?

To exchange an item with COS, you need to make sure that the product(s) meet the following requirements:

  1. The item(s) should be in its original condition, unworn, and with all the tags attached.
  2. The product(s) should be returned in the original packaging, including any boxes, bags, or accessories that came with it.
  3. You must provide the original purchase receipt or online order confirmation email to initiate the exchange process.
  4. The exchange must be made within thirty (30) days of the purchase date.
  5. The exchange will be made for the original payment method used for the purchase.

COS Refund Policy

Are you looking to return an item to COS? Perhaps the item you ordered didn’t fit quite right, or maybe it wasn’t what you expected. Whatever the reason, it’s important to understand COS’s refund policy to ensure a smooth and hassle-free return process.

What is COS Refund Policy?

COS offers a full refund on any item that is returned within 14 days of purchase, as long as it meets the requirements for a refund. You can expect your refund to be processed within 14 days of sending the parcel back to COS. You’ll be refunded the same way you chose to pay, so if you paid with a credit card, the refund will be credited back to that card.

How to Get a Refund from COS?

To get a refund from COS, you’ll need to follow these simple steps:

  1. Fill out the return form that came with your order, or download it from the COS website.
  2. Pack the item(s) you’re returning securely in the original packaging, if possible.
  3. Attach the return label to the outside of the package.
  4. Drop the package off at your nearest post office or courier.

Once COS receives your return, they’ll process your refund within 14 days.

What are the Requirements for Refunds?

To be eligible for a refund, the item(s) you’re returning must meet the following requirements:

  1. The item(s) must be returned within 14 days of purchase.
  2. The item(s) must be in their original condition, with all tags and labels attached.
  3. The item(s) must not have been worn, washed, or altered in any way.
  4. The item(s) must be returned in their original packaging, if possible.

COS Shipping Policy

COS Return Policy

What is COS Shipping Policy?

COS offers shipping services to most countries worldwide, and their shipping rates vary based on the destination. The brand provides free shipping on all orders above a certain threshold, and the standard shipping fee for orders below that threshold is also reasonable.

How Long Does it Take to Receive a Shipment?

COS aims to deliver your order as soon as possible, and the estimated delivery time depends on your location. However, keep in mind that the delivery time may be affected by factors beyond the brand’s control, such as customs clearance or weather conditions.

What are the Shipping Options?

COS offers standard and express shipping options, and you can choose the one that best suits your needs. The standard shipping option usually takes longer to deliver but is more affordable, while the express option delivers your order faster but comes with a higher shipping fee.

When it comes to shipping dangerous goods, nail polish, or perfumes, COS has specific regulations in place to ensure the safety of their customers. For instance, nail polish can only be shipped within the United States, while perfumes can only be shipped within certain countries.

International shipping is also available, and the shipping rates and estimated delivery times vary based on the destination. Keep in mind that international orders may be subject to customs fees and import taxes, which are the responsibility of the customer.

COS Customer Service

If you have any questions or concerns regarding the COS return policy, their customer service team is available to help you. You can contact them via phone or email, and they will be more than happy to assist you with your inquiries.

How to Contact COS Customer Service?

There are several ways to get in touch with COS customer service. The quickest way to reach them is by calling them on +46 844 682 600. Alternatively, you can send them an email at They usually respond within 24 hours.

If you prefer to speak to someone in person, you can visit one of their stores. You can find a list of all their stores on their website. Once you are in the store, you can speak to one of their sales associates who will be able to assist you with your inquiries.

What are the Customer Service Hours?

COS customer service is available seven days a week. Their phone lines are open Monday to Sunday from 9 am to 10 pm EST. If you prefer to contact them via email, you can do so at any time, and they will respond within 24 hours.

If you have any questions or concerns regarding the COS return policy, their customer service team is here to help. They are friendly, knowledgeable, and always ready to assist you with your inquiries. Whether you contact them via phone, email, or in-store, they will make sure that you receive the help you need.

COS Store Locator

COS Return Policy

Are you looking for a COS store near you? With locations all around the world, finding a store has never been easier. In this section, we will show you how to find the nearest COS store and what the store hours are.

How to Find a COS Store Near You?

Finding a COS store near you is easy. You can use the store locator on the COS website to find the nearest store. To use the store locator, simply enter your location, and the website will show you the nearest stores. You can also filter the results by country, city, or specific store.

If you prefer to use a map, you can also use Google Maps or other map applications to find the nearest COS store. Simply search for “COS store” and your location, and the map will show you the nearest stores.

What are the Store Hours?

COS store hours vary depending on the location. Most stores are open from 10 am to 9 pm, Monday to Saturday, and from 11 am to 7 pm on Sundays. However, some stores may have different hours, so it’s best to check the store hours before you visit.

You can check the store hours on the COS website or by calling the store directly. Some stores may also have extended hours during the holiday season or special events, so it’s always a good idea to check the store hours before you visit.

COS in the News

Are you curious about the latest buzz surrounding COS’s return policy? Look no further than the news and fashion world. From online reviews to social media posts, people are talking about the brand’s easy and free returns.

What are People Saying about COS?

According to The Guardian, “COS has been a go-to for fashion-forward, minimalist pieces since it launched in 2007.” The brand’s commitment to quality and design has earned it a loyal following. Customers appreciate the brand’s attention to detail and classic styles that stand the test of time.

Fashion influencers and bloggers are raving about the latest COS collections on Instagram and Facebook. Many are drawn to the brand’s clean lines and modern aesthetic. The brand’s commitment to sustainability is also a major selling point for eco-conscious shoppers.

What are the Latest COS Collections?

Architect Magazine recently featured COS’s collaboration with architect Arthur Mamou-Mani. The collection features 3D-printed jewelry and accessories that are both stylish and sustainable. The brand’s latest collection also includes various versatile and timeless pieces that can be dressed up or down.

Karin Gustafsson, COS’s creative director, is known for her minimalist approach to design. She recently told The Guardian that “simplicity is not about being boring, it’s about being confident.” This philosophy is reflected in the brand’s latest collections, which feature clean lines and understated elegance.

With its free and easy returns policy, it’s no wonder that COS remains a favorite among fashion-forward shoppers. Whether looking for timeless basics or cutting-edge designs, COS has something for everyone.

COS Quality Standards

What are COS Quality Standards?

COS is committed to delivering high-quality clothing to its customers. The brand’s quality standards are reflected in the materials used in its clothing. COS uses only the finest materials, including organic cotton and elastane, to ensure that its clothing is comfortable, durable, and long-lasting.

How is COS Committed to Sustainability?

COS is committed to using sustainable materials in its clothing. The brand uses recycled polyester in many of its clothing items, reducing the amount of waste in landfills. Additionally, COS is committed to reducing its carbon footprint by using renewable energy sources in its production facilities.

COS is also committed to ethical manufacturing practices. The brand works with suppliers who share its commitment to fair labor practices and safe working conditions. This ensures that the people who make COS clothes are treated fairly and respectfully.

COS Pricing

When it comes to fashion, price is always a consideration. You want to look good, but you don’t want to break the bank. So, how does COS stack up in terms of pricing? Let’s take a closer look.

Are COS Clothes Expensive?

COS clothes are pricier, but they are also known for their high quality and timeless style. You can expect to pay more for a COS dress than you would for a similar dress from a fast fashion brand like Aritzia, but you can also expect that dress to last longer and look better over time.

What are the Best Deals on COS Dresses?

If you’re looking for a deal on COS dresses, your best bet is to shop during one of their sales. COS typically has two major sales per year, one in the summer and one in the winter. During these sales, you can expect to find discounts of up to 50% off on select items.

Another way to save on COS dresses is to shop in their outlet section. Here, you can find a selection of past season items at discounted prices.

Does COS Offer a Student Discount?

Unfortunately, COS does not currently offer a student discount. However, they offer free shipping on orders over a certain amount, so take advantage of that if you’re a student looking to save on shipping costs.


Can you return online orders from COS in store?

Yes, online orders from COS can be returned to their stores free of charge in the United States, and in any store within the same country of purchase (excluding concession stores).

What is the return policy for retailers in the UK?

In the UK, retailers are legally required to accept returns under the Consumer Rights Act 2015 if an item was faulty or not as described. Additionally, retailers may have their own return policy regarding which items can be returned and exchanged, how long customers have to do so, and other conditions.

Where is the COS return code?

The COS return code can be found on the returns note provided with the order. Customers must fill in the return code for the garment being returned and include it in the package.

Disclosure: We only recommend products we would use ourselves and all opinions expressed here are our own. This post may contain affiliate links that we may earn a small commission at no additional cost to you.

If you liked this blog article about the COS Return Policy, don’t forget to follow us on Pinterest so you don’t miss any more fashion and beauty news.

Share Your Love
Elisa Steffes
Elisa Steffes

Elisa Steffes reviews designer fashion brands and elegant pieces for a living. She also loves Old Money Brands and is passionate about writing about topics related to this classic style.
She has close to 3 years of experience in SEO and has taken the Streetstylis Pinterest account to one of the most popular magazines on Pinterest and Instagram.
When she's not working, you'll find her doing Pilates, dancing or hanging out with her friends in Malta.

Leave a Reply

Your email address will not be published. Required fields are marked *