If you’re an avid online shopper, you’re probably familiar with Revolve. This popular fashion retailer is known for its extensive selection of trendy clothing, shoes, and accessories. However, what happens when you receive an item that doesn’t quite meet your expectations?
In this article, we’ll examine Revolve’s returns policy and what you need to know before purchasing.
If you’re a frequent Revolve shopper, it’s worth noting that the company has a modified return policy for customers who return more than $7500 worth of merchandise in 12 months. In this case, return restrictions may be placed on your account. Revolve will contact you if you are subject to the modified policy. It’s also worth noting that Revolve offers free 2-3 day shipping, returns, and a 30-day price match guarantee.
Designer clothing with a low price guarantee - if that doesn't scream for the perfect online shop, I don't know what does.
I personally love Revolve and have ordered there three times in the last 6 months. and have always been very satisfied with both the quality and the customer service.
I can only recommend it!
- Lowest price guarantee
- Genuine first hand designer goods7
- Great quality (Personally, I've always been satisfied)
Revolve Returns Policy Overview
Are you thinking of returning a product to Revolve? Not sure about their return policy? Here’s a quick overview of Revolve’s returns policy to help you.
What is Revolve’s Return Policy?
Revolve offers a 60-day return policy for all merchandise purchased on its website. To be eligible for a full refund, the item(s) must be in new, unused condition with all original tags attached. Revolve does not accept returns for items declared as final sales.
What are the Different Types of Returns?
Revolve offers two types of returns: free returns and modified returns. Free returns are available for all customers who return items within the 60-day return period and meet the eligibility criteria. Modified returns apply to customers who return more than $7500 in merchandise within a 12 month period and have returned over 80% of the value of their purchases made in the last 12 months. These customers will be subject to a modified return policy and not eligible for free returns.
What are the Exceptions and Restrictions?
Revolve has a few exceptions and restrictions to its return policy. All special orders of three or more dresses in the same style are considered final sales. Bridal gowns should be returned within 30 days for a full refund or store credit. The shifts should be unworn and unaltered and have all the original tags attached. Shipping charges are not refundable. Revolve may charge a restocking fee for sure returns.
If you are eligible for a refund, you will receive a refund confirmation email within 48 hours of Revolve receiving your return. If you choose to exchange an item, Revolve will process the exchange as a new order and charge your credit card accordingly.
How to Make a Return
Revolve offers a flexible return policy to ensure customer satisfaction. If you are unsatisfied with your purchase, you can return it within 30 days of delivery. The return policy covers most items, including swimwear, lingerie, and bridesmaid dresses.
This section focuses on the steps to make a return, the different ways to return an item, and the requirements for a triumphant return.
What are the Steps to Return an Item?
Making a return with Revolve is easy and hassle-free. Follow these simple steps:
- Fill out the return form included in your package or download it from the website.
- Pack the item(s) securely in the original product packaging if possible.
- Affix the return label to your package or print it from the website.
- Drop off the package at any FedEx location or schedule a pickup.
- Track your return using the tracking number provided.
What are the Different Ways to Return an Item?
Revolve offers two ways to return an item: standard and expedited.
- Standard Return: Use the prepaid return label provided in your package. The cost of return shipping will be deducted from your refund.
- Expedited Return: Use your shipping method and pay for the return shipping. You will receive a full refund once the item is received and processed.
What are the Requirements for a Successful Return?
To ensure a triumphant return, please follow these requirements:
- The item must be in its original condition, unworn, unwashed, undamaged, and with the original tags attached.
- Swimwear and lingerie must have the protective liner intact.
- Deodorant marks or any other signs of wear are not accepted.
- Expedited orders are not eligible for returns.
- Holiday returns must be made within 60 days of the delivery date.
- Returns without a valid tracking number may be refused.
- Refunds will be credited back to the original form of payment within 7-10 business days.
Style and Size Exchanges
Revolve offers a convenient exchange policy for customers who want to exchange their purchases for a different style or size. This policy is designed to ensure customer satisfaction and provide a hassle-free experience. This section will explore the exchange policy and the requirements for a successful exchange.
What is the Exchange Policy?
Revolve’s exchange policy allows customers to exchange their purchase for a different size or style within 60 days of purchase. The item being exchanged must be unworn, unused, and in its original condition with all tags attached. Swimwear and lingerie items are not eligible for exchange due to hygiene reasons. All special orders of three or more dresses in the same style are considered final sales and cannot be exchanged.
Customers can log in to their Revolve account and follow the steps provided to initiate an exchange. Customers must select the item they wish to exchange and the new size or style they would like to receive. Once the exchange request is processed, the customer will receive a confirmation email with the exchange details.
What are the Requirements for a Successful Exchange?
To ensure a successful exchange, customers must follow the requirements outlined by Revolve. The item being exchanged must be in its original condition with all tags attached. The item must not be worn, used, or damaged in any way. Shoes must be returned in their original shoebox, and accessories must be returned in their original packaging.
Customers must use the original packaging and include all original documentation when returning an item for exchange. Revolve recommends using a trackable shipping method to ensure the safe delivery of the item.
Beauty Products and Final Sale Items
Revolve is a popular online retailer that offers a wide range of clothing, accessories, and beauty products. While the company has a hassle-free return policy, there are some essential things to remember when returning beauty products and final sale items.
What is the Return Policy for Beauty Products?
Revolve accepts returns for beauty products that are unused, unopened, and in their original packaging within 60 days of the purchase date. If the item is defective or damaged upon arrival, customers can contact customer service for a replacement or refund.
It’s important to note that some beauty products may be excluded from the return policy due to health and safety regulations. These products include items like fragrances, nail polish, and hair brushes. Customers should check the product page or contact customer service to confirm if a particular beauty product is eligible for return.
What is the Return Policy for Final Sale Items?
Final sale items are marked as such on the product page and are not eligible for return. This includes articles on clearance, marked down, or purchased using a discount code.
Customers should carefully review the product description and sizing information before purchasing final sale items. Customers can contact customer service for assistance if there is an issue with the item upon arrival, such as a defect or damage.
Revolve Happy Returns Program
Revolve is one of the most popular online fashion retailers, known for its trendy and high-quality clothing and accessories. With a reputation for excellent customer service, it’s no surprise that Revolve has partnered with Happy Returns to offer a seamless and hassle-free returns process.
What are Happy Returns Revolve?
Happy Returns is a company that specializes in making the returns process easier for customers and retailers alike. Instead of printing out labels and packaging, Happy Returns allows customers to return items in person at participating locations or via a free shipping option. This saves customers time and effort, reduces waste, and helps the environment.
How Do Happy Returns Work?
When you purchase Revolve and need to return an item, visit the Happy Returns portal on Revolve’s website. You can select your preferred return method, in-person or via shipping. If you choose the in-person option, you’ll be given a QR code to bring to a participating location. If you select the shipping option, you’ll receive a pre-paid label to print out and attach to your package.
What are the Benefits of Happy Returns?
There are several benefits to using Happy Returns when returning items to Revolve. First and foremost, it’s incredibly convenient. You don’t have to worry about finding a printer or packaging materials, and you can return items in person at a convenient location. Additionally, Happy Returns is committed to sustainability, so you can feel good about reducing waste and helping the environment. Finally, if you’re a frequent Revolve shopper, using Happy Returns can help avoid being subject to the modified return policy for high-volume returners.
Revolve’s Modified Return Policy
What is Revolve’s Modified Return Policy?
Revolve’s modified return policy allows you to return items within 60 days of purchase for a full refund or exchange. However, there are some exceptions and restrictions that you should be aware of. Under this policy, you will not receive a free merchandise return label, and your returns will be subject to a 15% restocking fee. You must obtain an RA number and purchase any return postage needed to return the merchandise to us.
When returning an item, ensure it is in its original condition, unworn, unused, and with all original tags attached. We will not accept returns for items that have been washed, damaged, or altered in any way. We also do not accept returns for items declared as final sales, such as special orders of three or more dresses in the same style.
What are the Exceptions and Restrictions of the Modified Return Policy?
If you return an item because it does not fit, we recommend checking our sizing chart before placing your order. Contact our customer care team for assistance if unsure about the fit. We also recommend checking the item’s color, fit, and price before purchasing.
When returning an item, you will receive a refund confirmation email once we have processed your return. Please note that the refund may take up to 10 business days to appear on your account. If you are exchanging an item, we will ship the new item to you as soon as we receive the returned item.
If you prefer to return your item in person, visit a Revolve store near you. Our friendly staff will gladly help you with your return or exchange. Please note that our in-store return policy may differ from our online one.
Revolve’s Customer Service
How to Contact Revolve’s Customer Service
Revolve’s customer service team can assist you with any questions or concerns. You can contact them via phone, email, or live chat. To speak with a representative over the phone, call 1-888-442-5830. Live chat is also available on their website.
What are Common Customer Service Inquiries?
Revolve’s customer service team is well-equipped to handle a variety of inquiries. Common inquiries include questions about sizing, shipping, returns, and refunds. If you need to return an item, Revolve offers a hassle-free return process. Simply log into your account and follow the instructions. You can also contact customer service for assistance with returns.
What are the Benefits of Revolve’s Customer Service?
One of the most significant benefits of Revolve’s customer service is its commitment to customer satisfaction. They strive to provide a positive shopping experience for all customers. If you have any issues with your order, their team will work with you to find a solution. Additionally, their return process is quick and easy, making returning items that don’t work out simple.
Revolve Reviews and Influencer Marketing
Revolve is a fashion-forward online retailer that offers a wide variety of clothing, shoes, and accessories for men and women. The company was founded in 2003 by Michael Mente and Mike Karanikolas and has since become a popular destination for fashion lovers worldwide. One of the critical factors that have contributed to the success of Revolve is its use of influencer marketing.
How is Revolve’s Customer Feedback?
Revolve reviews are feedback from customers who have purchased and used products from the company. These reviews can be found on the Revolve website and third-party review sites like Trustpilot. Reviews are an essential part of the shopping experience, as they provide valuable information about the quality and fit of products. Revolve has a high rating on Trustpilot, with an average score of 4.1 out of 5 stars.
What is Influencer Marketing?
Influencer marketing is a type of marketing that involves partnering with individuals who have a large following on social media. These individuals, known as influencers, promote products to their followers in exchange for compensation. Influencer marketing has become increasingly popular in recent years as social media has become a more critical part of people’s lives.
How Does Revolve Use Influencer Marketing?
Revolve has become known for its use of influencer marketing, particularly on Instagram. The company regularly partners with influencers to promote its products and has even created its influencer program. The program, known as the Revolve Ambassador Program, provides influencers with exclusive perks like early access to new products and invites to exclusive events.
FAQ:
Does Revolve accept returns?
Yes, Revolve does accept returns. According to their website, customers can return items within 60 days of purchase for a full refund if they are unworn, unused, unwashed, undamaged, and have all original tags attached. Final sale items, swimwear, and lingerie are not eligible for returns.
Is there a limit to how much you can return on Revolve?
Yes, there is a limit to how much you can return on Revolve. If a customer returns more than $7500 worth of merchandise within 12 months and has sent back over 80% of the value of purchases made in the last 12 months, their account may be subject to a modified return policy.
What is a return refund policy?
A return and refund policy is a statement that outlines the conditions under which customers can return or exchange items they have purchased and receive a refund. It includes information such as what items are returnable, how the process must be initiated, and how refunds are issued.
How long is a return policy?
The length of a return policy varies by company and product. Many companies have a 30-day return policy, but others offer longer or shorter periods. Some products may have different return policies or no return policy at all. It is essential to check the return policy before making a purchase.
Can you return any items?
No, not all items can be returned. The return policy varies by company and product; some items may be ineligible for return or exchange. Common examples include final sale items, personalized or customized items, and items that have been used or damaged.
Who owns Revolve?
Revolve is owned by co-founders Michael Mente and Mike Karanikolas, who serve as co-chief executives. The company was founded in 2003 and went public in 2019. As of 2023, it is a publicly traded company listed on the New York Stock Exchange under the RVLV ticker.
Does Zara have a return limit?
Zara has no specific return limit, but the company reserves the right to refuse returns if they suspect abuse of the return policy. In addition, if a customer returns more than $3,000 worth of merchandise within 12 months, their account may be subject to a modified return policy.
Disclosure: We only recommend products we would use ourselves, and all opinions expressed here are our own. This post may contain affiliate links that we may earn a small commission at no additional cost to you.
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